Frequently asked questions

Customer Services

What are your opening hours?

• Our customer service team is available from 09:00 to 20:30 Monday to Friday and from 10:00 to 16:00 on Saturday and on Bank Holidays.
• Our websites are up 24 hours a day, 365 days a year!

How can I contact you?

You can contact our customer service team in the following ways:

• Telephone: 0871_ 271 6111†
• Email: account.services@paydaycontact.co.uk
• Post:
  Month End Money
  PO Box 255
  Bicester
  Oxfordshire
  OX26 4ZY

I am very happy with your service – what can I do?

Please let us know! We work very hard to keep our customers happy and it is always good to know when we've succeeded. Some examples of satisfied customers can be found on our testimonials page.

• I am happy with your service and want to tell someone

I am not happy with your service– what can I do?

At Month End Money, we do everything we can to make sure our customers get the best possible service. However, sometimes, we don't get things right first time.

If you're not completely happy with our service, we need to hear about it - that way, we can do something to put it right.

• I am unhappy with your service and want to tell someone